Home' National Liquor News : NLN APRIL 2018 Contents 50 | APRIL 2018 NATIONAL LIQUOR NEWS
LEO: When Jon Tucker opened the doors of
Mollymook Fine Wines & Ales 11 years ago the
plan was simple – to provide locals and tourists
alike with an independent alternative to suit all
tastes and budgets, as well as old fashioned
customer service. I was an addition to the team
after a couple of years and became a partner
in the business four years ago. We continue to
grow the business by providing quality products,
a wine/beer/spirits catering service and some
wholesaling to local restaurants. With sharp
pricing, excellent service and the largest range in
the district, we are hard to beat.
Recently, we decided to expand the shop
and give it a facelift. After a four day closure in
November we re-opened the beautifully renovated
premises showcasing Australian hardwoods,
polished concrete floors, new lighting and music,
giving customers even more to explore in an
inviting and comfortable space.
GARETH: I have been working in the liquor industry
since I left school in 2001. I started as a bottle shop
Assistant Manager of the Empire Hotel drive thru in
Nowra, which is now the Australian Hotel, Nowra.
I moved into a few small rep roles before starting
at ILG in 2011. My major role is to build co-op
business while serving current members.
WHAT’S IT LIKE BEING A
PART OF A CO-OP?
LEO: We have access to better personalised service,
a larger range of products, regular interaction with
our ILG reps and help with logistics.
GARETH: The co-op is a family-like set up and
we all work together to help build up the family
business and offer the best service that we can.
We fight sometimes like families do but we are
all passionate about the co-op and the members
always come first.
The point of difference is that we are member
owned and when a member calls the office they
know they are dealing with people who know and
understand the business and want to help the
member. All of our departments are in the one
place, not in call centres and our members like
the fact that they can talk direct with the people
involved in trading, transport, the CEO etc.
HOW ARE YOU FINDING
THE CURRENT MARKET?
JON/LEO: In our area we are one of ten off
license outlets servicing a small population. It is a
hard market, but fortunately we are still growing.
GARETH: The current market is doing it tough
in some parts with the ever increasing cost in
products and trying to hit good GP is getting hard
with the onset of CDS and CPI increases, it can
be hard for some members.
WHAT DEALS ARE WORKING
FOR YOU AT THE MOMENT?
JON/LEO: A broad range of quality products with
GARETH: At the moment ILG is going through a
logo change with Super Cellars and working hard
in getting members’ signs all changed over and
the new look brand up and running. Some have
already been changed and they look great.
WHAT DO YOU ENJOY MOST
ABOUT THE JOB?
LEO: We have great local customers, most of
whom we know by name so it’s fun talking with
them and helping to make their experience in our
shop a good one.
GARETH: I love getting out to see members and
watching their businesses grow. It’s great to be
able to help out in whatever area they need.
WHAT DO YOU ENJOY MOST
ABOUT WORKING WITH
LEO: The ability to work together to identify and
deal with all aspects of running our business.
GARETH: Leo and John are very good at
picking the market in the area with what their
customers want. They enjoy their wine and beer
talk and understand market information on
HOW DO YOU APPROACH
LEO: By trying to secure the best deals and
products available within their portfolios and
encouraging a good ongoing relationship.
GARETH: I like to not just be their rep but their
friend and take interest in both the shop life
and personal life as well. Talk about their kids’
achievements in a sport or something they have
interest in like footy or cricket. And I often find
they’re the same and ask me about my kids or
house renovations etc. But I also understand that
we both need to get the best out of each other to
grow and increase business.
WE TALK SHOP WITH JON TUCKER AND LEO PAGE FROM
MOLLYMOOK FINE WINES & ALES AND GARETH SOUTHAM
FROM INDEPENDENT LIQUOR GROUP (ILG).
JON TUCKER AND LEO PAGE
Owner/Operators, Mollymook Fine Wines & Ales, NSW
Business Development Executive, ILG
“I LIKE TO NOT JUST BE THEIR
REP BUT THEIR FRIEND AND TAKE
INTEREST IN BOTH THE SHOP
LIFE AND PERSONAL LIFE AS
WELL,” GARETH SOUTHAM, ILG.
Links Archive NLN MAR 2018 NLN MAY 2018 Navigation Previous Page Next Page