Home' National Liquor News : NLN MAR 2018 Contents 8 | MARCH 2018 NATIONAL LIQUOR NEWS
8 | MARCH 2015 NATIONAL LIQUOR NEWS
REGISTRATIONS OPEN FOR LSA NSW BUSINESS FORUM
Registrations are open for the Liquor Stores
Association NSW & ACT (LSA NSW) annual
forum and expo – Working ‘On’ Your Business.
The forum aims to give liquor retailers key
insights and strategies to help them run their
businesses more efficiently and effectively.
LSA NSW’s Executive Director, Michael
Waters said that the association has put
together another strong program and urged
retailers to get to the event.
“To be successful in business, we all need to
have access to the latest information, trends
and ideas to assist us in making our business
decisions, and this key annual industry event
provides our members and the broader retail
liquor industry with exactly that,” Waters said.
“We’ve put together another cracking
program this year, thanks to presenting partners
Human Tribe, National Retail Association,
Endeavour Drinks Group, Black Box Security,
NORA and DFK Crosbie, who will share their
knowledge on a range of practical matters to
reveal strategies and insights that will help your
businesses run more efficiently and effectively.
“I urge liquor store owners to not just make
the time to attend themselves, but to consider
making this event the cornerstone of professional
development for their managers and staff.”
The forum will also feature an expo which
gives delegates the opportunity to “see and
taste the latest product offerings from suppliers,
learn about new product initiatives and take
advantage of exclusive deals and offers”.
Registrations for the forum are now open,
closing on 1 May and full details are available
on the LSW NSW website.
DAN MURPHY’S TRIALS NEW PICK UP MODEL
Dan Murphy’s is trialling a new smaller format store model on the Gold Coast featuring an express
pick up service that provides ‘ultra-convenience’ for the modern Australian shopper.
The new format store is being trialled in the suburb of Miami and while similar to the more
traditional pub drive-through, the new pick up service links to mobile technology to provide
customers with a seamless end-to-end experience.
Campbell Stott, Dan Murphy’s General Manager said: “Time is increasingly an Australian
household’s most important currency, so we have reinvented our online order and collection system
from the ground up to create a seamless and ultra convenient shopping experience for our customers.
“Customers are in charge of their shopping trip and are able to alert us to when they are getting
close to the store, so our team can have the order ready on arrival,” Stott said.
The Dan Murphy’s App is now able to send customers a push notification to tell them their
order is ready. The customer can use the app to let the store know they are close, or if Location
Services are turned on, the store’s 400m geofence will automatically check them in and let staff
know they are approaching.
For customers without the app, they can click on a link in the notification SMS to let the store
know they are approaching. Clearly marked signs indicate which lane the customer needs to use
depending on whether they have checked-in or not.
“Our new pick up service provides shoppers with the frictionless convenience of driving into
our clearly marked pickup area, and knowing their order is ready for collection. After RSA and ID
checks, our friendly store teams happily load the order into the car and our customer can continue
“This is a great service for people who live in an apartment or housing complex or workplace
that cannot accept a home delivery or just want to pick something up on the way home or take to
a special occasion. It also makes bulk orders for weddings, work events or special events a pleasure
rather than a chore,” Stott said.
ABA BOOSTED BY COLES
Coles Liquor has become the latest major
participant to join the peak industry body
Alcohol Beverages Australia (ABA).
Chairman Bryan Fry made the announcement,
saying Coles Liquor was a significant business in
the industry and an important participant for ABA
to have at the table.
“Coles Liquor is a leading voice in Australian
business and its membership is a great boost for
the ABA operation.
“We’re delighted to welcome the Coles Liquor
team into ABA and we look forward to their
insight and experience as we refine our activity
and operation to support the industry and
protect the rights of our 15.5 million customers,”
Coles Liquor Director Greg Davis said
he looked forward to working with industry
counterparts to highlight the many positive
contributions the industry makes across the
country and to better engage with regulatory and
“Coles is committed to promoting the
responsible consumption of our products and
we look forward to working with other ABA
members to ensure best practice across the
industry,” Davis said.
Coles Liquor joins existing
ABA retail members including Australian
Liquor Marketers (ALM), Endeavour Drinks
Group (EDG) and the Australian Liquor Stores
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